Last Updated: 25.03.2025

General Information

Welcome to Dragon’s Hoard, an online store specializing in board games. By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

We reserve the right to update these terms at any time.

Ordering & Payment

• All prices are listed in EUR (€) and include applicable taxes unless stated otherwise.

• As of now, we accept payment only via Paypal.

• Orders cannot be canceled once they have been processed.

• If an item is out of stock, we will notify you and offer a refund or replacement.

Shipping & Delivery

• We ship across the EU. Shipping times vary depending on location, typically 7-14 business days.

• Delivery estimates are not guaranteed and may be affected by customs or logistics delays.

• Customers are responsible for any customs duties or import taxes applicable in their country.

Returns & Refunds

We comply with EU consumer protection laws, which allow you to return items within 20 days of receipt.

Conditions for Returns:

• The item must be unused, in its original(or similar) packaging, and in resellable condition.

• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

• If the item is damaged upon arrival, please contact us at info@dragonshoard.online with photos, and we will arrange a replacement or refund.

Product Disclaimer

• As for now, we act as an intermediary (dropshipping store) and do not manufacture the products ourselves.

• Product colors, packaging, or minor details may differ slightly from images shown on our website.

Customer Support

If you have any issues with your order, please contact us at info@dragonshoard.online. We typically respond within 24-48 hours.

Privacy Policy

Last Updated: 25.03.2025

What Personal Data We Collect & Why

When you shop on Dragon’s Hoard, we collect and process certain personal data to provide our services:

Data We Collect:

• Name & Contact Information (to process your order and send updates)

• Shipping Address (for delivery purposes)

• Payment Information (processed securely through third-party providers like PayPal or Stripe—we do not store your payment details)

• Order History (to improve our services and assist with customer support)

We do not share, sell, or trade your personal data with third parties for marketing purposes.

How We Protect Your Data

• We use SSL encryption to secure all transactions and personal data.

• Payments are processed via third-party providers (e.g., PayPal, Stripe), meaning we do not store your credit card details.

Cookies & Tracking

We use only essential cookies to improve your shopping experience. This includes:

• Remembering items in your cart

These cookies are necessary for the website to function, so we do not require explicit consent under GDPR.

If you do not wish to store cookies, you can disable them in your browser settings.

Your Rights (GDPR Compliance)